Under what conditions is a return within 120 days possible?

  • The item shows no signs of use.

  • The commercial appearance of the product and its accessories is preserved.

  • There is proof of purchase: cash or e-receipt, delivery note.

  • Factory seals and protective films are intact.

What is required to exchange an item?

  • Send the item via Nova Poshta with full completeness.

  • Recipient: TOV Aqua Expert Service, Kyiv, Branch No. 7.

What is needed for a refund?

  • Send banking details: full name, Tax ID (IPN), IBAN.

On the basis of which law is the return processed?

  • Law of Ukraine on Consumer Rights Protection.